When can I pick up my delivery?

The requested items will be held on the pickup shelves or at the service desk of the selected pickup location for 10 business days.
Copies of articles for non-commercial use are delivered electronically. You will receive an email notification with a download link, which will allow you to access the PDF documents within 40 days. Your library account will be charged for the incurred costs; payment can be made at the payment station.
In cases where electronic delivery is not possible, article copies will be held for eight weeks at the circulation desk or counter of the selected pickup location.

All orders will be released only upon presentation of an FAUcard or library card.
Unclaimed items will be returned, and unclaimed copies of papers will be destroyed. The library user will be responsible for any resulting costs.