The login fails when accessing CD-ROMs or databases remotely.

The login fails when accessing CD-ROMs or databases remotely.

  • Have you entered everything correctly? Please check to see if you accidentally pressed Caps Lock.
  • Have you recently requested a new password for the catalog?
    If so, you must first log into the catalog with your new password before using it for external database access.
  • Is your FAUcard, or library card, still valid?
    Please mind the FAQ regarding the validity.
  • Have you set a password with more than 12 digits by chance?
    The catalog password must consist of at least 8 and no more than 12 characters.
    When logging into the catalog, you cannot enter a password with more than 12 characters. Any extra characters will not be recognized. However, the external login screen allows for more than 12 characters.
    If your password for logging onto the server consists of 14 characters, it conflicts with the catalog’s requirement of a maximum of 12 characters, and will thus be declined.