{"id":14431,"date":"2016-09-05T15:53:07","date_gmt":"2016-09-05T13:53:07","guid":{"rendered":"https:\/\/ub.fau.de\/ijcgrcbr\/?page_id=14431"},"modified":"2026-02-25T13:57:13","modified_gmt":"2026-02-25T12:57:13","slug":"user-account","status":"publish","type":"page","link":"https:\/\/ub.fau.de\/ijcgrcbr\/en\/searching\/borrowing-ordering\/user-account\/","title":{"rendered":"Library Account"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">In your <a href=\"https:\/\/www.katalog.fau.de\/TouchPoint\/search.do?methodToCall=selectLanguage&amp;Language=en\">library account,<\/a> you can see which media you have borrowed, ordered, or reserved. You can view or extend loan periods and change your catalog password. You can also see any fees that may have been incurred, such as late fees.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Library users who are not affiliated with the FAU can update their email address registered with the Erlangen-Nuremberg University Library (UB). FAUcard users can change their data via the <a href=\"https:\/\/www.sso.uni-erlangen.de\/cas\/login?locale=en&amp;service=https:\/\/www.idm.fau.de\/go\/login\/cas\">IdM portal<\/a> of the Regional Computing Center.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Extend Loan Period<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">In many cases, you can extend the loan period for borrowed media through the catalog.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Reserve Media<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You can reserve media that are marked as borrowed in the <a href=\"https:\/\/ub.fau.de\/en\/searching\/catalogues\/catalogue-of-the-university-library\/\">catalog<\/a>. The current borrower will then not be able to extend the loan period. Once the item has been returned, you will receive an email and can pick up the media.<\/p>\n\n\n<div itemscope itemtype=\"https:\/\/schema.org\/FAQPage\" class=\"rrze-answers\" role=\"region\" aria-labelledby=\"header-14431-3471566245\" data-accordion=\"single\" data-scroll-offset=\"96\"><h2 id=\"header-14431-3471566245\" class=\"screen-reader-text\">Library Account<\/h2><div itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><details id=\"ID-41014\" class=\"rrze-answers-item is-fau\"><summary itemprop=\"name\">Can interlibrary loan periods be extended?<\/summary><div itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"rrze-answers-content\" itemprop=\"text\">\n<p class=\"wp-block-paragraph\">Whether or not you can extend the lending period depends on the library that sent us your book. If the lending library generally allows extensions, you can extend the lending period via the <a href=\"https:\/\/ub.fau.de\/en\/searching\/catalogues\/catalogue-of-the-university-library\/\">catalog<\/a>.<\/p>\n<\/div><\/div><\/details><\/div><div itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><details id=\"ID-40921\" class=\"rrze-answers-item is-fau\"><summary itemprop=\"name\">How can I check my library account?<\/summary><div itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"rrze-answers-content\" itemprop=\"text\">\n<p class=\"wp-block-paragraph\">You can check your borrowed media, orders, and reservations at any time through your personal account. After logging in, click Account\/Renewal in the catalog.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Loans, Requests, Reservations, Fines, FAUdok, and ILL: Copies and E-Books submenus will inform you of the current state of your account.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large has-overlay is-style-medium\"><div class=\"image-wrapper\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/ub.fau.de\/ijcgrcbr\/wp-content\/uploads\/2021\/04\/Account_Renewal-1024x783.jpg\" alt=\"Screenshot Account\/Renewal in the catalogue\" class=\"wp-image-26017 tall-image\" srcset=\"https:\/\/ub.fau.de\/ijcgrcbr\/wp-content\/uploads\/2021\/04\/Account_Renewal-1024x783.jpg 1024w, https:\/\/ub.fau.de\/ijcgrcbr\/wp-content\/uploads\/2021\/04\/Account_Renewal-300x229.jpg 300w, https:\/\/ub.fau.de\/ijcgrcbr\/wp-content\/uploads\/2021\/04\/Account_Renewal-768x587.jpg 768w, https:\/\/ub.fau.de\/ijcgrcbr\/wp-content\/uploads\/2021\/04\/Account_Renewal-314x240.jpg 314w, https:\/\/ub.fau.de\/ijcgrcbr\/wp-content\/uploads\/2021\/04\/Account_Renewal-418x320.jpg 418w, https:\/\/ub.fau.de\/ijcgrcbr\/wp-content\/uploads\/2021\/04\/Account_Renewal-615x470.jpg 615w, https:\/\/ub.fau.de\/ijcgrcbr\/wp-content\/uploads\/2021\/04\/Account_Renewal.jpg 1037w\" \/><button class=\"image-fullscreen-btn\" onclick=\"openImageFullscreen('https:\/\/ub.fau.de\/ijcgrcbr\/wp-content\/uploads\/2021\/04\/Account_Renewal.jpg')\">\u26f6<\/button><\/div><figcaption class=\"wp-element-caption\">Personal Login to the catalog<\/figcaption><\/figure>\n<\/div><\/div><\/details><\/div><div itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><details id=\"ID-40923\" class=\"rrze-answers-item is-fau\"><summary itemprop=\"name\">How can I extend the loan period for borrowed media?<\/summary><div itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"rrze-answers-content\" itemprop=\"text\">\n<p class=\"wp-block-paragraph\">Log in to your account via the Account\/Renewal tab in the catalog using your UB ID number and password. Your account balance shows all borrowed media. You can now extend the loan period of individual items or renew your entire account. Please note that you can only renew items ten working days before the loan period ends.<\/p>\n\n\n<div class=\"alert clearfix clear alert-info \" title=\"\">\n\n<p class=\"wp-block-paragraph\">Items that have been reserved or renewed six times cannot be renewed. Subsequent renewals are also not possible.<\/p>\n\n<\/div><\/div><\/div><\/details><\/div><div itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><details id=\"ID-40931\" class=\"rrze-answers-item is-fau\"><summary itemprop=\"name\">How can i reserve media already borrowed by another user?<\/summary><div itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"rrze-answers-content\" itemprop=\"text\">\n<p class=\"wp-block-paragraph\">If you need literature that has been checked out by another user, you can usually reserve it through the catalog.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>First, select the location where you would like to pick up the item.<\/li>\n\n\n\n<li>Search the catalog for the desired item.<\/li>\n\n\n\n<li>Click on the item. This will also give you an overview of potentially available duplicates..<\/li>\n\n\n\n<li>Click on &#8222;Status&#8220;; the item will be reserved after you enter <a href=\"https:\/\/ub.fau.de\/en\/faq\/what-is-my-library-card-number-and-password\/\">your UB ID and your password<\/a>.<\/li>\n\n\n\n<li>If more than one copy is available, you will receive the first available copy.<\/li>\n\n\n\n<li>If, after a year, you still have not received the desired medium, your reservation will be deleted automatically. If you do not want your reservation deleted, you can manually enter a different deletion date via the calendar.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Once you have reserved a medium, the current borrower will no longer be able to extend the lending period. Please note that the estimated return date is not final. The eventual availability of the medium depends on its timely return and other reservations.<br>You can view an overview of your currently reserved media online via your library account. Select &#8222;Check Reservations&#8220; to view the current status of your reserved books.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We will notify you via email or in writing when your reservation is ready to be picked up.<br>Please note that the email address used for email correspondence is, by default, your FAU student email address. If you would like to receive emails at a different address, please add it to your user data in the catalog.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">.<\/p>\n<\/div><\/div><\/details><\/div><div itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><details id=\"ID-40946\" class=\"rrze-answers-item is-fau\"><summary itemprop=\"name\">How do I register a new address?<\/summary><div itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"rrze-answers-content\" itemprop=\"text\">\n<p class=\"wp-block-paragraph\">All FAU members must report address changes themselves via the <a href=\"https:\/\/www.idm.fau.de\/\">IdM homepage<\/a>, where they can assign one address to the university library.<br>Please note that, by default, the email address used for email correspondence is your FAU email address. If you would like emails sent to a different address, add the new address to your user data in the catalog.<br>External users and those without an FAUcard must inform our staff immediately of any change of address. You can do so by contacting our staff at the information desks or by sending us a message via an <a href=\"https:\/\/ub.fau.de\/en\/studying\/advice-and-training\/online-inquiry\/\">online inquiry<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div><\/div><\/details><\/div><div itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><details id=\"ID-40980\" class=\"rrze-answers-item is-fau\"><summary itemprop=\"name\">I cannot log in to the XY database. What are my library card number and password?<\/summary><div itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"rrze-answers-content\" itemprop=\"text\">\n<p class=\"wp-block-paragraph\">see <a href=\"https:\/\/ub.fau.de\/en\/faq\/what-is-my-library-card-number-and-password\/\">What is my library card number and password<\/a><\/p>\n<\/div><\/div><\/details><\/div><div itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><details id=\"ID-40913\" class=\"rrze-answers-item is-fau\"><summary itemprop=\"name\">What are my library card number and password?<\/summary><div itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"rrze-answers-content\" itemprop=\"text\">\n<p class=\"wp-block-paragraph\">Your <strong>library card number<\/strong> is 11 digits long. You will find your library card number on your FAUcard or library card, starting with either 028 or 056. (for library users who have registered with their OHMcard).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The <strong>password<\/strong> is preset to your birthday in the format day-month-year, for example, 17051982. This feature protects your personal data from unauthorized access.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please change this password to a personal password in the catalog via the <strong>Account \/ Renewal &#8211; Personal Data &#8211; Change Password<\/strong> to a <strong>personal password<\/strong> function. The new password must consist of at least eight and no more than 12 characters. . You can use letters, numbers, and special characters, except for backslash () and asterisk (=). Please note that the password is case-sensitive.<br>We recommend changing your password regularly.<\/p>\n<\/div><\/div><\/details><\/div><div itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><details id=\"ID-40915\" class=\"rrze-answers-item is-fau\"><summary itemprop=\"name\">What should I do if I forget my account password?<\/summary><div itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"rrze-answers-content\" itemprop=\"text\">\n<p class=\"wp-block-paragraph\">If you have forgotten your password, you can request a new one. When logging into your catalog account, click the &#8222;<strong>Forgot Password?<\/strong>&#8220; <strong>button<\/strong>. You will then receive a new password via email.<\/p>\n\n\n<div class=\"alert clearfix clear alert-info \" title=\"\">\n\n<p class=\"wp-block-paragraph\">Students of the Friedrich-Alexander-University, please note that your FAU student email address is used by default for email correspondence. If you would like to have emails sent to a different personal email address, please add it to your user data in the catalog.<\/p>\n\n<\/div><\/div><\/div><\/details><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>In your library account, you can see which media you have borrowed, ordered, or reserved. You can view or extend loan periods and change your catalog password. You can also see any fees that may have been incurred, such as late fees. Library users who are not affiliated with the FAU can update their email [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":14426,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_searchwp_excluded":"","_faue_teaser_image_id":0,"footnotes":""},"page_category":[],"class_list":["post-14431","page","type-page","status-publish","hentry"],"faue_teaser_image_url":"","_links":{"self":[{"href":"https:\/\/ub.fau.de\/ijcgrcbr\/wp-json\/wp\/v2\/pages\/14431","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ub.fau.de\/ijcgrcbr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ub.fau.de\/ijcgrcbr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ub.fau.de\/ijcgrcbr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/ub.fau.de\/ijcgrcbr\/wp-json\/wp\/v2\/comments?post=14431"}],"version-history":[{"count":4,"href":"https:\/\/ub.fau.de\/ijcgrcbr\/wp-json\/wp\/v2\/pages\/14431\/revisions"}],"predecessor-version":[{"id":41258,"href":"https:\/\/ub.fau.de\/ijcgrcbr\/wp-json\/wp\/v2\/pages\/14431\/revisions\/41258"}],"up":[{"embeddable":true,"href":"https:\/\/ub.fau.de\/ijcgrcbr\/wp-json\/wp\/v2\/pages\/14426"}],"wp:attachment":[{"href":"https:\/\/ub.fau.de\/ijcgrcbr\/wp-json\/wp\/v2\/media?parent=14431"}],"wp:term":[{"taxonomy":"page_category","embeddable":true,"href":"https:\/\/ub.fau.de\/ijcgrcbr\/wp-json\/wp\/v2\/page_category?post=14431"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}