User Account – University Library Erlangen-Nürnberg https://ub.fau.de Library of Friedrich-Alexander-Universität (FAU) Erlangen-Nürnberg and Regional Library for Central Franconia Mon, 03 Aug 2026 13:53:44 +0000 en-GB hourly 1 I cannot log in to the XY database. What are my library card number and password? https://ub.fau.de/en/faq/i-cannot-log-in-to-the-xy-database-what-are-my-library-card-number-and-password/ Tue, 24 Feb 2026 09:20:29 +0000 https://ub.fau.de/?post_type=rrze_faq&p=40980 see What are my library card number and password

]]> How do I register a new address? https://ub.fau.de/en/faq/how-do-i-register-a-new-address/ Tue, 24 Feb 2026 08:08:48 +0000 https://ub.fau.de/?post_type=rrze_faq&p=40946 All FAU members must report address changes themselves via the IdM portal , where they can assign one address to the university library.

External users and those without an FAUcard must inform our staff immediately of any change of address. You can do so by contacting our staff at the information or by sending us a message via an online inquiry.

]]> How can I check my library account? https://ub.fau.de/en/faq/how-can-i-check-my-library-account/ Tue, 24 Feb 2026 07:35:04 +0000 https://ub.fau.de/?post_type=rrze_faq&p=40921 You can check your borrowed media, orders, and reservations at any time through your personal account. After logging in, click Account/Renewal in the catalog.

The Borrowed Items, Requested Items and Fees / Account Suspensions submenus will inform you of the current state of your account.

Screenshot Library Account
Personal Login to the catalog
]]> What should I do if I forget my account password? https://ub.fau.de/en/faq/what-should-i-do-if-i-forget-my-account-password/ Tue, 24 Feb 2026 07:16:24 +0000 https://ub.fau.de/?post_type=rrze_faq&p=40915

FAU members can use the “Forgot Password” self-service feature in the IdM portal to reset their password: Self-Service Forgot Password

If you are an external library user and have forgotten your password, you can have a new password sent to you by clicking the Set/Forgot Password button when logging in to the catalog. You will then receive a new password via email.

]]> What are my UB ID and password? https://ub.fau.de/en/faq/what-are-my-library-card-number-and-password/ Tue, 24 Feb 2026 07:12:24 +0000 https://ub.fau.de/?post_type=rrze_faq&p=40913 FAU members can access University Library services using their IdM ID and password. You can update your details via the IdM portal.

Non-university members use their UB-ID to log in to the catalog, access their library account, and use the computer stations. The UB-ID is an 11-digit number. You can find it on your library card starting with 028 or 056 (for users who registered with their OHMcard).

Before logging in for the first time, you must set your password using the „Set/Forgot Password” feature in the catalog. You can do this no later than 30 minutes after receiving your library card. Enter the email address you provided when you received your library card. You will then receive a link to set your password. Your new password must be at least 12 characters long and include one uppercase letter, one lowercase letter, one number, and one special character. We recommend changing your password regularly.

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